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- Frequently Asked Questions
Why can't I see the videos?
Our videos are all hosted by Vimeo, a popular online video-hosting site (like YouTube, but cooler). If you’re having trouble viewing our videos the best place to look is Vimeo's help section
Why can't I find this product?
Hopefully, the product categories and filtering options will allow you to find just about anything you need for a kart in less than five mouse-clicks. You can also search by keyword in the search box (at the right hand end of the navigation bar). If you STILL can’t find it, it’s possible we don’t have it listed on the site yet. That said, you can certainly ask here and we’ll get back to you shortly.
What if I don't like it?
If you receive and item and decide you don’t want it, you can return it to us. We’ll replace it with something else of your choice without charging a restocking fee. Please return goods via a courier or registered post, as we can’t be held responsible for items lost in transit.
What if I'm not home?
Most items are sent from K-Racer via courier, and require a signature on delivery. For this reason, we ask that you make your delivery address one that will be attended during normal business hours. If this is not possible, you'll need to specify a location at your address where you're happy for the courier to leave the goods. Unfortunately (due to the ludicrous prices courier companies charge for redelivery) if you can't ensure that someone will be available to receive the goods, or specify a safe location at your delivery address for them to be left, we're unable to process your order.
Are my details safe?
Absolutely. K-Racer is run by a professional team of people that treat your personal information with utmost care. Your personal and payment information is encrypted at all times, and will not be used for any purpose other than processing your order and - if you choose to be added to our mailing list - sending you news, specials and tech videos to your email.
Can I order over the phone?
Certainly! If you're not comfortable or able to place your order over the internet, or you wish to discuss the technical details of your order, you can call our mobile order hotline on (03) 8558 4040.
Will you sponsor me?
In short… no. Sorry. We spend most of the money we make on this site flying to race meetings to make Kartbook TV episodes.
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Customer Service: 03 8558 4000 or firstname.lastname@example.org